Template Job Description Lead Technician This is an example job description for a Lead Technician. It is intended to be used as a template. Customize it to fit your shop's needs. Immediate Supervisor –Shop Manager or Owner Attributes A good technician must have the following attributes: ·        Honesty ·        Curiosity ·        Adaptability ·        Strong work ethic ·        Problem solver ·        Lifelong learner ·        A Team player ·        Persistence ·        Resourcefulness ·        Safety conscious Purpose The purpose of the Lead Technician is to oversee and to run the production department. To make sure the techs are doing their jobs and to help them as needed, resulting in a volume of properly diagnose & repaired vehicles in a timely manner. Basic Skill Requirements ·        Communication ·        Observation ·        Hand tool proficiency ·        Power tool proficiency ·        Equipment proficiency ·        Diagnostic tool proficiency ·        Leadership skills ·        Training skills ·        Good with technology and can pick up new software quickly Duties 1.     The Lead Technician has the same duties as all other technicians: - It is the Technician's responsibility to diagnose, fix and repair vehicles right the first time and in a timely manner. - The technician has the duty of thoroughly inspecting every vehicle. This allows the shop to inform the customer of needed repairs, so they drive safe and reliable vehicles. - Perform repairs in the order set by the Service Advisor in accordance with the shop's Workflow System. - When parts arrive, inspect them to make sure they are the correct parts. - Do not begin working on a vehicle until the work is authorized and all needed parts are available. - If a vehicle is giving you trouble, get help from the Lead Technician. - When repairs are completed include all notes on the Repair Order and return it to the Service Advisor. - When the job is complete, clean up the bay of all fluid spills, throw away all parts boxes, tag and place cores in the proper spot, and turn in any unneeded parts. If the customer has requested that parts be retained, place them in a place where the Service Advisor can find them. - At the end of the day, make sure that all cars that will be kept at the shop overnight are parked where they will be secure. - Ensure all shop equipment and tools are wiped down and put away. - If a customer comes into the shop area, always smile, greet them, and politely direct them to the office and the Service Advisor. - Assist other technicians when they need assistance with the vehicle they're working on. - A Technician has a duty to continuously improve his/her skills and advance his/her training and stay current with new automotive technology. 2.     The Lead Technician also has the following additional duties: - To handle the work no one else can such as diagnostic or more demanding work. - To solve any of the problems the less trained techs run into as needed if a job is slowing them down. - May be called on to perform quality control functions. Lead Tech gets credited .2 of a Billable Hour for each properly done QC check (more for big Truck & RV & collision) - May be called on to train apprentices. Lead Tech gets credit for their Billed Hours toward his/her bonus when performing this duty. - The Lead Tech may be required to help with dispatching. - To follow and help ensure the workflow process is followed and encourage or demand the other techs to do so as well. - To follow company policy and encourage the other techs to do so as well and to foster an environment that is enjoyable to work in. - To foster a friendly and safe work environment free of discrimination or harassment, and of cooperation between the front and back as we are all part of a team. If the team does well, we all do well as individuals too. - Assist management to ensure techs always know what the next job to do is in the workflow process. - The lead tech may also be a source of feedback on who needs what training or how to make the back better. Expected Results An upbeat, well-trained, and coordinated production team efficiently producing a high volume of vehicles that are “fixed right the first time”. KPIs - Total Shop Billed Hours - Individual Billed Hours - Technician Efficiency% - Comeback % - Comeback Hours